038 - C is for Complacent

038 - C is for Complacent, originally uploaded by gingerpig2000.

I see many problems with the managements of companies, and this is one of my least favourites - where managers rush around politicking with each other but ignoring basic issues of communication within and between departments. Guess who gets the blame when things don't go right? Guess who is called lazy?

It can be fun being a manager, getting tasks set by those above them, attending meetings, putting together reports - but what about the procedures that are already in place or none existent?

I have worked for companies that create new products as part of their basic existence and also service companies. The latter tend to apply product thinking to their own systems rather than solving issues in novel and applicable ways. I think this is the result of the education and experience of the management team. By product thinking I mean sending managers on management or product-related courses, or buying in ready-made computer solution or other systems. having spent a lot of time talking to people in management in service industries I can see that they believe they understand innovation, but assume that innovation really means 'new'. a new course, a new system - all pre-made by someone else.

The problem is that many in-house systems are very specific to the nature of the business and the geographical relationship of branches and clients, and the assignations of duties between departments. Innovation is finding a solution that fits by examining the problem, and accepting that you do not know what the answer is before you begin. Not what package you can buy to solve the problem, but understanding what the problem is. This is where it gets tricky, because understanding the problem means abandoning traditional thought, leaving yourself naked to the universe - and naked to your staff as you attempt to learn what it is that they actually do. Yep, you have to admit that you have no idea what the solution is. You don't know. And that is hard in a world of service company management politics.

Hence, rather than learn how to deal with the unknown, whole management teams play internal politics and waste vast resources on systems that mysteriously do not work as well as it said on the package.

Play, play, play, like me in the left hand image, having fun while unnoticed on the table in front of you your internals systems are a mess. that mess sets up friction, and eventually one of your cards catch fire. Run, run, run around with your ass/card on fire, look for someone to blame - and still not see that the processes are still a mess.